Patient Information
What to know before, during, and after your visit.
Preparing for Your Visit
Book an Appointment
Use the online portal or walk in. Emergencies are seen immediately.
Bring Your Documents
Valid ID and NHIS card (if applicable).
Referral Letter
Required for some specialist clinics.
Arrive Early
At least 30 minutes before your appointment.
What to Bring
- ✓ Valid ID (National ID, Passport, or Voter's Card)
- ✓ NHIS Card
- ✓ Referral Letter (if applicable)
- ✓ Previous Medical Records
- ✓ List of Current Medications
- ✓ Emergency Contact Details
Visiting Hours
General Wards
Daily: 11:30 AM – 1:00 PM and 4:30 PM – 6:00 PM
Maternity Ward
Daily: 11:30 AM – 1:00 PM
Children's Ward
One parent or guardian may stay with the child
ICU
Daily: 12:00 PM – 1:00 PM
How a Visit Works
Registration
Register at the reception desk and present your ID and NHIS card.
Consultation
See a doctor or nurse at the OPD.
Tests
If required, go to the laboratory or imaging department.
Pharmacy
Collect any prescribed medication.
Discharge or Admission
Go home with instructions, or be admitted to a ward for further care.
Your Rights
- • Privacy and dignity
- • Respectful care
- • Clear information about your condition
- • Informed consent before any procedure
- • Safe and clean treatment environment
Your Responsibilities
- • Provide accurate personal and medical information
- • Respect hospital staff and fellow patients
- • Keep your appointments or notify us if unable to
- • Follow the treatment and medication advice given
Common Questions
Visit the reception desk with a valid ID. You can also book online through the patient portal.
Yes. NHIS is accepted for all eligible services.
Free parking is available within the hospital compound.
Visit the Records Office with a valid ID, or submit a written request.
Go directly to the Emergency Department or call our hotline. The emergency unit is open 24/7.
Still have questions?
Our team is here to help — contact us or book an appointment online.